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frequently asked questions

  • Do I need to be home?
    If we have access to the roof externally, no you don't have to be home. We can take photos and show you what needs to be done and what has been done. We can also give you a call while we're there if you have any concerns.
  • Are you insured?
    Yes, we are fully insured both for Public Liability and Workers Compensation. Contact us for the certificates of currency.
  • What areas do you service?
    All Sydney metropolitan areas.
  • Do you remove all rubbish?
    Yes. NSRS prides themselves on being clean and efficient. We promise to leave you home without any debris from our worksite.
  • How high do you go?
    We are insured to work up to four storeys. For any work higher than four storeys, contact us to discuss the options we have to assist you. Beware: For heights about two storeys, please remember to specifically ask your trades if they are insured for the work and ask to see their Public Liability Certificate of Currency. This protects you and them.
  • "I'm on a budget, are there other options?"
    The short answer is "yes"! Many roofers today quote based on the value of your home or want to take the easy option by only quoting to replace your whole roof. We don't think this is fair and believe in providing options for our clients. In some cases, a new roof may be the best option. On request we can provide various conservative options so you can choose one that caters to your budget.
  • I want to hire you, what comes next?"
    Once you've contacted us, we will organise as quickly as possible to quote your job. After you accept the quote and we have recieved a deposit, we confirm colours and materials with you and get on with the job!

The Ins and Outs of How We Do Business

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